Privacy Policy

BarberGo ("we", "us", "our") provides a mobile barber service in New Zealand. This policy explains what personal information we collect, why we collect it, who we share it with, and the choices you have. We follow the New Zealand Privacy Act 2020.

1. Who we are

BarberGo, Oamaru, New Zealand. Our privacy officer can be contacted at hello@barbergo.co.nz.

2. What we collect

When you create an account or book a haircut, we collect:

• Your full name, mobile number and email address
• Your address, so our barber can find you
• An optional profile photo
• Booking details such as date, time, status and price
• Payment status (paid, refunded, failed)

We do not see or store your full card details. Payments are handled by our payment provider (see section 5).

When you visit our website we may collect basic usage information, such as pages visited and device type, through privacy-friendly analytics.

3. Why we collect it

• To create your account and take, manage and deliver your bookings
• To send booking confirmations and updates, such as when your barber is on the way
• To take payment and issue refunds
• To provide customer support and resolve problems
• To keep our service safe, prevent fraud and meet legal and tax obligations
• To understand how our website and app are used so we can improve them

We do not sell your personal information.

4. Who sees your information

Your barber sees your name, phone number, address and booking time, so they can attend your appointment. Our administrators can see account and booking information to run the service. Other customers cannot see your information.

5. Service providers we use

We share only what is needed with trusted providers who help us run BarberGo:

• Payments: Stripe processes card, Apple Pay and Google Pay payments
• Text messages: Twilio sends booking texts to your mobile number
• Database and sign-in: Supabase stores account and booking data
• Hosting and website security: Cloudflare and Railway

These providers may store or process information outside New Zealand, including in Australia, the United States and Singapore. We only use providers that have safeguards comparable to those in the Privacy Act.

6. How long we keep it

• Booking and payment records: up to 2 years, to meet tax and accounting requirements
• Account details: until you ask us to delete your account
• Support emails: up to 1 year

When we no longer need information, we delete or anonymise it.

7. How we protect it

• Data is encrypted in transit (HTTPS) and at rest
• Access is limited to people who need it to do their job
• Card details never pass through our servers
• We use secure sign-in and monitor for suspicious activity

No system is completely secure. If a breach is likely to cause serious harm, we will notify affected people and the Privacy Commissioner as the law requires.

8. Your rights

You can ask us to:

• Tell you what information we hold about you and give you a copy
• Correct information that is wrong
• Delete your account and personal information, where we are not legally required to keep it

Email hello@barbergo.co.nz and we will respond within 20 working days.

9. Texts and notifications

We send service messages about your bookings, such as confirmation, "on the way", "arrived" and "completed". These are part of the service. We will not send marketing messages unless you agree to them, and you can opt out at any time.

10. Cookies and analytics

Our marketing website uses cookie-free analytics. Our app uses essential cookies or similar storage to keep you signed in. We do not use advertising cookies.

11. Children

BarberGo accounts are for people aged 16 and over. A parent or guardian can book on behalf of a child.

12. Complaints

If you are unhappy with how we handle your information, please contact us first at hello@barbergo.co.nz. If we cannot resolve it, you can complain to the Office of the Privacy Commissioner at privacy.org.nz.

13. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed. If we make a significant change, we will let you know.